Payment Methods
- Visa
- Mastercard
- Discover
- Google Checkout
- PayPal
- Ashley House Gift Certificate
- Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
Shipping Methods
- UPS Ground - 5 to 7 business days + 1 to 3 business days to process the order.
- UPS 3 Day Select - 3 business days + 1 to 3 business days to process the order.
- UPS 2nd Day Air - 2 business days + 1 to 3 business days to process the order.
- UPS Next Day Air (and Air Saver) Residential - Delivery within 1 business day + 1 to 3 business days to process the order.
- USPS Parcel Post - 4 to 7 business days + 1 to 3 business days to process the order.
- USPS Priority Mail - 2 to 3 business days + 1 to 3 business days to process the order.
- USPS Express Mail - 1 to 2 business days + 1 to 3 business days to process the order.
- USPS - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 1 to 3 business days to process the order.
- All orders require 1 to 3 business days processing time before shipping.
- AshleyHouseNY.com does not process orders on the weekend or holidays
- No deliveries will be made on Saturday or Sunday.
- AshelyHouseNY.com does not guarantee same day shipping.
- All orders shipped within New York will be charged state sales tax.
- Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
Price Matching
AshelyHouseNY.com does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.
Promo Codes
AshleyHouseNY.com will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the AshleyHouseNY.com web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts , or free gifts. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
Product Testing
AshleyHouseNY.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. AshleyHouseNY.com does not conduct product testing before shipping any merchandise.
Restocking Fee
A 15% restocking fee will be applied to all returns for store credit. Shipping charges are non-refundable. No refunds after 25 days.
Processing Time
You can expect your order to be processed within approximately 1 to 3 business days, provided the items are in stock and there are no problems with payment verification. AshleyHouseNY.com does not guarantee same day-shipping. Orders are not processed on weekends or holidays.
Back-orders
AshelyHouseNY.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your AshleyHouseNY.com login to alert you of the situation.
Order status
AshleyHouseNY.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your AshleyHouseNY.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.
Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.
Privacy
AshlyeHouseNY.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from AshleyHouseNY.com are updates to any recent orders and/or returns.
Product listings
AshleyHouseNY.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, AshleyHouseNY.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from AshleyHouseNY.com are provided as resources to customers looking for additional information and/or professional opinion. AshleyHouseNY.com does not assume responsibility for the claims and/or representations made on these or any other websites.
Product Revisions
AshleyHouseNY.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, AshleyHouseNY.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. AshleyHouseNY.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, AshleyHouseNY.com will not be held responsible for product revision changes.
